Refund policy

At A3 Dry Fruits, we take great care to ensure that your dry fruits, nuts, seeds, snacks and other food products reach you fresh, hygienically packed and in good condition.

Because our products are food items and are intended for consumption, we generally do not accept returns of food products once they have been delivered, except in the situations described below.

1. Damaged, Tampered or Incorrect Orders

Please inspect your order as soon as you receive it.

If you receive:

A damaged product
A product with damaged or tampered packaging
A product that is different from what you ordered
A missing product
A product that appears to be defective or otherwise unsuitable for consumption

please contact us within 48 hours of delivery at:

admin@a3dryfruits.com

Please include:

Your order number
A description of the issue
Clear photographs of the product and packaging
Photographs of the shipping package, where applicable

Our team will review the issue and, where appropriate, arrange a replacement or refund.

2. Products That Cannot Be Returned

For hygiene, food-safety and quality reasons, we do not accept returns for products that have been opened, partially consumed or used.

We also generally cannot accept returns simply because you have changed your mind, ordered the wrong product or no longer require the product.

This does not affect any rights you may have under applicable Indian consumer protection laws.

3. Damaged or Incorrect Products

If we determine that the product was damaged during transit, incorrectly supplied, or otherwise qualifies for a refund or replacement, A3 Dry Fruits may, at our discretion and subject to applicable law:

Replace the product; or
Refund the amount paid for the affected product.

If a replacement is arranged, we will provide instructions regarding the affected product.

4. Delivery Issues

If your order arrives with visibly damaged or tampered packaging, please take photographs before opening it, where reasonably possible, and contact us immediately.

If an item is missing from your order, please notify us within 48 hours of delivery so that we can investigate the issue.

5. Refunds

Once we have reviewed and approved your claim, we will initiate the applicable refund to the original payment method used for the purchase, wherever possible.

The time taken for the refund to reflect in your account may depend on your bank, card issuer, UPI provider or payment gateway.

We will communicate the refund status to you after the claim has been reviewed.

6. Cancellation

Orders may be cancelled before they are dispatched, subject to the status of the order.

Once an order has been dispatched, cancellation may not be possible.

If you need to cancel an order, contact us as soon as possible at:

admin@a3dryfruits.com

7. Gift Hampers and Customized Products

Customized gift hampers, personalized orders and products prepared specifically according to a customer's requirements generally cannot be cancelled or returned once preparation has started, except where the product is damaged, defective, incorrect or otherwise covered by applicable law.

If you receive a damaged or incorrect gift hamper, please contact us within 48 hours of delivery with photographs and your order details.